gorila4d Privacy Policy
This page describes what we collect when you use gorila4d and how we keep that data protected. When you open an account, deposit funds, or engage with our live-dealer tables, sportsbook, slot games, or esports markets, you provide us with personal information — email address, identity documents, payment details, and gameplay history. We treat this information as confidential and apply industry-standard encryption and access controls to prevent unauthorized disclosure.
We at gorila4d do not sell your data to third parties for marketing purposes. We do not share your identity documents with external advertisers. We use your information only for the purposes outlined here: account verification, payment processing, regulatory compliance, fraud prevention, and customer support. Our privacy practices comply with applicable data protection laws across the jurisdictions where we operate. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang have the same data protections as users elsewhere on our platform.
If you have questions about how we handle your data, how long we retain it, or your rights to access or delete it, this page provides detailed answers. We also explain how cookies work on our platform, how third-party payment processors handle your information, and what happens to your data if gorila4d ceases operations.
What Data We Collect on gorila4d
When you create a gorila4d account, we collect your name, email address, date of birth, and residential address. We also collect a copy of your identity document (Indonesian KTP, passport, or driver's licence) for verification purposes. This information is mandatory for account opening and compliance with our anti-money-laundering (AML) requirements.
When you deposit funds, we collect transaction details: the payment method you used (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date and time, and the transaction ID. We store this information to reconcile payments, prevent fraud, and comply with financial reporting obligations. We do not store your full payment card number or bank account number — payment processors handle that sensitive data directly.
When you use gorila4d, we collect gameplay data: which games you play, when you play them, your stakes, your outcomes, and your account balance changes. For live-dealer games, we may record video of the game table (not your face, but the cards, wheel, or dice). These recordings are kept for dispute resolution and compliance verification. For sportsbook markets, we track which matches you engaged with and your prediction selections. For slot games, we record spin outcomes and payouts.
We also collect technical data: your IP address, browser type, device type, and approximate geographic location (derived from IP). We use this data to prevent fraud, detect multiple accounts from the same location, and debug technical issues. We collect this data automatically via our web server logs and analytics tools.
How We Use Your Data on gorila4d
We use your identity and address information to verify your account and comply with regulatory requirements. During account opening, we cross-check your KTP or passport against identity databases to confirm you are a real person and not a duplicate account. We use your address to send account notifications, withdrawal confirmations, and legal notices.
We use your payment and transaction data to process deposits and withdrawals, reconcile accounts, and detect fraudulent activity. If we notice unusual transaction patterns (e.g., multiple large deposits in rapid succession, or deposits from high-risk jurisdictions), we may flag your account for manual review. We use your gameplay data to settle game outcomes, calculate payouts, and maintain your account balance accurately.
We use your technical data (IP address, device) to prevent fraud and collusion. If we detect multiple accounts logging in from the same IP address, we may investigate whether one user is operating multiple accounts (which violates our terms). We use this data to protect other users and maintain platform integrity.
We use all your data to comply with legal obligations: we respond to law enforcement requests for user information, report suspicious transactions to financial regulators, and maintain audit trails for compliance inspections. We may be required to disclose your data to government agencies without your consent if legally compelled.
Third-Party Processors and Data Sharing
Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receive your payment information directly. We do not pass your full card number or bank account number to these processors — you enter your payment details on their secure pages, and they transmit transaction confirmations back to us. We are not responsible for how third-party payment processors handle your data — we recommend reviewing their privacy policies separately.
Our hosting provider (the company that runs our servers) has access to your data while it is stored on their infrastructure. We select hosting providers that maintain high security standards and contractually commit to confidentiality. Our servers may be geographically located outside Indonesia — we note this because data stored outside your home country may be subject to different legal protections.
Our customer support team has access to your account information (email, gameplay history, transaction details) to assist you with technical issues, disputes, and account management. Our support staff are bound by confidentiality agreements and are trained on data protection.
We do not share your data with advertising networks, data brokers, or third-party marketers. We do not sell lists of user emails or identity information. The only exceptions are when we are legally compelled (by court order or government agency) to disclose your data, or when we acquire or merge with another company (in which case data handling practices may change, and we would notify you).
Cookies and Tracking on gorila4d
Our gorila4d website uses cookies to remember your login session, store your language preference, and track how you navigate our site. These cookies are small text files stored on your device. Session cookies expire when you close your browser; persistent cookies remain until they expire or you delete them. You can disable cookies in your browser settings, but some features of gorila4d may not work correctly if cookies are disabled.
We use analytics cookies (via standard analytics services) to understand how users interact with our platform — which pages are most visited, how long users stay, which links are clicked. This data helps us improve our website and identify technical problems. Analytics cookies do not identify you individually; they are aggregated across thousands of users.
We do not use third-party advertising pixels or retargeting cookies. We do not track you across other websites. Our cookies are used only for gorila4d functionality and internal analytics.
Data Retention and Deletion
We retain your identity and payment information for as long as your account is active and for at least seven years after account closure. This retention period aligns with financial and legal record-keeping obligations in most jurisdictions. We cannot delete your identity documents or transaction records during this retention period, even upon request, due to regulatory requirements.
You can request deletion of your account and associated gameplay data after the retention period expires. If your account has been closed and the retention period has passed, you may request that we delete or anonymize your personal information. We will respond to deletion requests within 30 days and provide written confirmation.
Your gameplay history (hands played, bets placed, outcomes) is archived for account audit and dispute resolution purposes. Even after account deletion, we may retain anonymized gameplay data for aggregate analysis and fraud prevention.
Your Rights and Contact Information
You have the right to access your personal data at any time. You can log into your gorila4d account and view your profile information, transaction history, and gameplay records. If you want a complete export of your data, contact our support team and we will provide a machine-readable copy within 30 days.
You have the right to correct inaccurate information. If your name, address, or email on file is wrong, you can update it through your account settings or contact our support team.
You have the right to lodge a complaint with applicable data protection authorities if you believe we are mishandling your data. In Indonesia, you may contact relevant regulatory bodies. We encourage you to reach out to us first to attempt to resolve concerns directly.
We at gorila4d keep your data encrypted, access-controlled, and used only for legitimate operational and legal purposes.
Policy Updates and Final Notice
We may update this privacy policy from time to time to reflect changes in our practices, legal obligations, or technical capabilities. We will notify you of material changes via email or by posting a notice on our platform. Continued use of gorila4d after a policy update indicates your acceptance of the new privacy terms.
If you have questions about our data practices, how we handle specific types of information, or your rights under this policy, contact our support team through the Help section of our platform. We will respond within five business days. Our support team can answer questions about data retention, third-party processors, cookie usage, and how to access or delete your information.
gorila4d services are available only where local law permits. This privacy policy applies equally to all users, regardless of jurisdiction. If your jurisdiction has specific data protection laws that contradict our policy, the stricter standard applies to you.